visual3d:documentation:definitions:support_format
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| Both sides previous revisionPrevious revisionNext revision | Previous revision | ||
| visual3d:documentation:definitions:support_format [2024/06/18 13:27] – sgranger | visual3d:documentation:definitions:support_format [2024/07/17 15:45] (current) – created sgranger | ||
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| + | ====== Support Format ====== | ||
| + | |||
| Users with active support agreements are able to send scripts and data sets to support@has-motion.ca. | Users with active support agreements are able to send scripts and data sets to support@has-motion.ca. | ||
| Line 5: | Line 7: | ||
| **NOTE:** Our server strips attachments larger than 20 MB so it's important to close all but a few trials before sending a CMZ. | **NOTE:** Our server strips attachments larger than 20 MB so it's important to close all but a few trials before sending a CMZ. | ||
| - | ===== Sending Data ===== | + | ==== Sending Data ==== |
| Since the CMO file is most likely too large to e-mail, you can close all dynamic trials (except the relevant C3D file). | Since the CMO file is most likely too large to e-mail, you can close all dynamic trials (except the relevant C3D file). | ||
| - | |**1. Open the relevant CMO file**\\ \\ Make sure the active file is set to ALL_FILES\\ \\ Note that the black circle for all files in the workspace will be listed as ACTIVE | + | |**1. Open the relevant CMO file**\\ \\ Make sure the active file is set to ALL_FILES\\ \\ Note that the black circle for all files in the workspace will be listed as ACTIVE |
| - | |**2. Remove C3D from list of active files**\\ \\ 1. Click in the black circle next to the C3D file (or files) you want to **KEEP** in the CMO\\ \\ 2. The circle of the selected file will be filled in white, and the active file will change to MULTIPLE_SELECTION | + | |**2. Remove C3D from list of active files**\\ \\ 1. Click in the black circle next to the C3D file (or files) you want to **KEEP** in the CMO\\ \\ 2. The circle of the selected file will be filled in white, and the active file will change to MULTIPLE_SELECTION |
| - | |**3. Close C3D files**\\ \\ Go to File -> Close | {{Support_FileClose.png{{/ | + | |**3. Close C3D files**\\ \\ Go to File -> Close | {{:Support_FileClose.png}}| |
| - | |**4. Review File**\\ \\ Only the selected file should remain in the workspace\\ \\ Make sure that the files in the workspace depict the problem you are having | + | |**4. Review File**\\ \\ Only the selected file should remain in the workspace\\ \\ Make sure that the files in the workspace depict the problem you are having |
| - | |**5. Save modified File**\\ \\ Go to File -> Save Workspace As..\\ \\ Make sure not to overwrite your original CMO file. | {{Support_SaveAs.png{{/ | + | |**5. Save modified File**\\ \\ Go to File -> Save Workspace As..\\ \\ Make sure not to overwrite your original CMO file. | {{:Support_SaveAs.png}}| |
| - | ===== Questions on Specific Signals | + | ==== Questions on Specific Signals ==== |
| If you're sending a question about a specific metric or signal, the script should only contain the relevant information. | If you're sending a question about a specific metric or signal, the script should only contain the relevant information. | ||
visual3d/documentation/definitions/support_format.1718717247.txt.gz · Last modified: 2024/06/18 13:27 by sgranger