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--- visual3d:documentation:definitions:support_format [2024/06/19 12:47] – sgranger
+++ visual3d:documentation:definitions:support_format [2024/07/17 15:45] (current) – created sgranger
@@ Line 1: / Line 1: @@
-{{{{{{{{{{users with active support agreements are able to send scripts and data sets to support@has-motion.ca.
+====== Support Format ======
-being able to see the relevant files allows the support team to best assist you. closing the irrelevant files allows support to determine which files you are looking at, and makes the file easier to e-mail.
+Users with active support agreements are able to send scripts and data sets to support@has-motion.ca.
-**note:** our server strips attachments larger than 20 mb so it's important to close all but a few trials before sending a cmz.
+Being able to see the relevant files allows the support team to best assist you. Closing the irrelevant files allows support to determine which files you are looking at, and makes the file easier to e-mail.
-===== sending data =====
+**NOTE:** Our server strips attachments larger than 20 MB so it's important to close all but a few trials before sending a CMZ.
-since the cmo file is most likely too large to e-mail, you can close all dynamic trials (except the relevant c3d file).
+==== Sending Data ====
-|**1. open the relevant cmo file**\\ \\ make sure the active file is set to all_files\\ \\ note that the black circle for all files in the workspace will be listed as active  |  support_opencmo.png|
+Since the CMO file is most likely too large to e-mail, you can close all dynamic trials (except the relevant C3D file).
-|**2. remove c3d from list of active files**\\ \\ 1. click in the black circle next to the c3d file (or files) you want to **keep** in the cmo\\ \\ 2. the circle of the selected file will be filled in white, and the active file will change to multiple_selection  |  support_setactivefile.png|
+|**1. Open the relevant CMO file**\\ \\ Make sure the active file is set to ALL_FILES\\ \\ Note that the black circle for all files in the workspace will be listed as ACTIVE  |  {{:Support_OpenCMO.png}}|
-|**3. close c3d files**\\ \\ go to file -> close  |  support_fileclose.png|
+|**2. Remove C3D from list of active files**\\ \\ 1. Click in the black circle next to the C3D file (or files) you want to **KEEP** in the CMO\\ \\ 2. The circle of the selected file will be filled in white, and the active file will change to MULTIPLE_SELECTION  |  {{:Support_SetActiveFile.png}}|
-|**4. review file**\\ \\ only the selected file should remain in the workspace\\ \\ make sure that the files in the workspace depict the problem you are having  |  support_review.png|
+|**3. Close C3D files**\\ \\ Go to File -> Close  |  {{:Support_FileClose.png}}|
-|**5. save modified file**\\ \\ go to file -> save workspace as..\\ \\ make sure not to overwrite your original cmo file.  |  support_saveas.png|
+|**4. Review File**\\ \\ Only the selected file should remain in the workspace\\ \\ Make sure that the files in the workspace depict the problem you are having  |  {{:Support_Review.png}}|
-===== questions on specific signals =====
+|**5. Save modified File**\\ \\ Go to File -> Save Workspace As..\\ \\ Make sure not to overwrite your original CMO file.  |  {{:Support_SaveAs.png}}|
-if you're sending a question about a specific metric or signal, the script should only contain the relevant information.
+==== Questions on Specific Signals ====
+If you're sending a question about a specific metric or signal, the script should only contain the relevant information.
+In other words, the pipeline should contain only the specific commands used to create the relevant metric appear.
-in other words, the pipeline should contain only the specific commands used to create the relevant metric appear.
-}}}}}}}}}}